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Title
Text copied to clipboard!Executive Director of Key Accounts
Description
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We are looking for an Executive Director of Key Accounts who will be responsible for managing and developing relationships with the company's most important clients. This role requires strategic thinking, excellent communication skills, and the ability to build long-term partnerships. The Executive Director of Key Accounts plays a crucial role in driving business growth, increasing revenue, and enhancing client satisfaction. Responsibilities include developing and implementing strategies for engaging key clients, coordinating cross-functional teams, analyzing client needs, and proposing optimal solutions. The candidate must have experience working with large corporate clients, strong negotiation skills, and project management capabilities. Adaptability to a fast-changing environment and data-driven decision-making are essential. We offer a dynamic work environment, opportunities for professional growth, and involvement in the company's strategic development.
Responsibilities
Text copied to clipboard!- Developing and implementing strategies for key account management
- Establishing and maintaining long-term client relationships
- Coordinating internal teams to meet client needs
- Analyzing market trends and identifying growth opportunities
- Conducting high-level negotiations and closing contracts
- Monitoring client satisfaction metrics and implementing improvements
- Managing budgets and resources related to key accounts
- Preparing reports and presentations for senior management
- Ensuring compliance with contractual obligations
- Training and developing the key account management team
Requirements
Text copied to clipboard!- At least 5 years of leadership experience in client management
- Deep understanding of sales and customer service processes
- Excellent communication and presentation skills
- Strong negotiation and conflict resolution abilities
- Strategic planning and analytical thinking skills
- Bachelor's degree in business, marketing, or related fields
- Experience working with large corporate clients
- English proficiency at Upper-Intermediate level or higher
- Teamwork and project management skills
- Willingness to travel and work in a dynamic environment
Potential interview questions
Text copied to clipboard!- What experience do you have managing key accounts?
- What strategies have you used to retain major clients?
- How do you handle conflicts with clients?
- Describe your experience with high-level negotiations.
- What metrics do you use to measure client satisfaction?
- How do you manage a team working with clients?
- Tell us about a time you successfully increased revenue from a key client.
- How do you adapt to market changes?
- What tools and technologies do you use in your work?
- How do you plan your professional development?
